GENERAL PRIVACY POLICY
(NPP-5.1)
National Privacy Principles
Australian Staffing Agency is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Type of Personal Information Held
Personal information that we collect and hold usually falls into the following categories:
• Candidate Information submitted and obtained from the Candidate and other sources in connection with applications for work;
• Work performance information;
• Information about incidents in the workplace;
• Staff information;
• Information submitted and obtained in relation to absences from work due to leave, illness or other causes;
• Information obtained to assist in managing client and business relationships;
Purposes for which We Hold Personal Information
We primarily hold personal information for the following:
• Placement operations;
• Recruitment;
• Staff management;
• Training;
• Client and business relationship management;
• Marketing
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Contractors
We contract out a number of services from time to time. Our contractors may see some of your personal information. Typically, our contractors would include:
• I.T. contractors and database designers;
Access
Subject to some exceptions that are set out in the National Privacy Principles, you can gain access to the personal information that we hold about you.
We do refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information.
If you wish to obtain access to your personal information you should contact our Privacy Co-ordinator. You will need to be in a position to verify your identity.
Australian Staffing Agency will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
You should also anticipate that it may take a little time to process your application for access as there may be a need to retrieve information from storage and review information in order to determine what information may be provided.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Inquiries and Complaints
You can make further inquiries or complaints about our privacy policies to our Privacy Co-Ordinator whose contact details are.
Elyse Caruana – General Manager
elyse.caruana@austaff.com.au
(03) 9313 3800
You can also make complaints to the Office of the Federal Privacy Commissioner.