Our Client is a manufacturer of high-quality massage chairs focusing on advanced technology and ergonomic comfort. They pride themselves on delivering exceptional customer service and maintaining efficient warehouse operations. They are seeking a dedicated and proactive Junior Customer Service/Warehouse Admin to join their dynamic team.
This would be an ongoing position with a view to transition into a permanent role. You will be required to work Monday to Friday, 8:30 am to 4:30 pm in the Derrimut warehouse with possible relocation to Altona.
**NO EXPERIENCE REQUIRED**
No prior experience is necessary for this role as on-the-job training will be provided. This is an excellent opportunity for individuals looking to start their career path.
About the Role:
You will be responsible for resolving customer issues, complaints, and inquiries, ensuring customer satisfaction remains at the forefront of every interaction. Comprehensive training will be provided to ensure your success.
Responsibilities:
- Handle incoming and outgoing calls promptly and efficiently.
- Adhere to communication guidelines while discussing various topics.
- Understand customer needs, clarify information, research issues thoroughly, and offer solutions or alternatives.
- Establish relationships and actively engage with customers by exceeding their expectations.
- Maintain clear and organized records of all conversations in the database.
- Achieve personal and team quality and performance goals.
About You:
- Possesses strong phone and verbal communication skills, complemented by active listening abilities.
- Customer-oriented with the capability to adapt to a variety of personality types.
- Effective at multitasking in a fast-paced environment.
- Willingness to learn
Benefits:
- Be part of a supportive and collaborative team.
- Opportunities for career progression and view for permanency.
- Ongoing support from our agency, including access to a unique benefits and discount portal.
If you are enthusiastic, customer-oriented, and ready to take on new challenges, we would love to hear from you!
Please note: Only shortlisted candidates will be contacted due to the high volume of applications.
Australian Staffing Agency acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn, and work. We pay our respects to ancestors and Elders, past and present. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
