Our client is a premier plastic card manufacturer in Australia, producing a variety of products including standard gift cards and advanced smart cards. We are looking for an experienced and motivated individual to lead their Bureau Administration Team. You will be responsible for overseeing the daily operations of the bureau department, ensuring efficiency, accuracy and compliance with company policies and procedures. This role requires strong leadership skills, attention to detail and the ability to manage the team effectively.
This role is a full-time position with standard working hours from 8:00am to 4:00pm, Monday through Friday (flexibility may be required during peak periods)
Responsibilities:
- Supervise day-to-day operations of various departments including logout, vault, BOE & Vic Roads.
- Oversee administrative team including scheduling, training, and mentoring.
- Focus on bureau vault activities and fulfill duties as required by the vault team leader to ensure efficient and secure operations.
- Compliance with security, quality, and occupational health and safety policies.
- Collaborate with other Bureau team leaders to guarantee smooth operations and meet service level agreements.
Key Requirements:
- Streamline operational procedures across bureau administrative areas.
- Monitor and prioritize daily tasks for team members.
- Address non-standard issues promptly and prioritize tasks as needed.
- Maintain adherence to all security and quality standards.
- Participate in process improvement initiatives and cost reduction activities.
- Implement strategies to enhance labour efficiencies and reduce costs.
- Establish effective communication with different areas of the business and represent the Bureau admin team and Bureau vault in relevant meetings and activities.
- Promote a "Quality First" approach among team members.
- Oversee bureau value stocktake and contribute to related audits.
Core competencies:
- Proficient in communicating and collaborating with senior management and various departments.
- Strong leadership and ability to lead, mentor and motivate staff as required.
- Exceptional time management with ability to handle multiple tasks simultaneously, and consistently meet deadlines.
- Intermediate skills using Microsoft Word, Excel and ERP systems.
- Strong understanding of secure card handling and scheme requirements
- Experience in mail house production / card personalisation highly desired
If you are seeking a challenging and rewarding work environment where your skills are acknowledged, your contributions impact the organization, and opportunities for growth are provided, we encourage you to submit your application today or contact Serina Phan on 1300 287 823.
